Dr. Emily Martinson, AuD, PhD
September is here, which means fall is right around the corner. September also usually means an update to iOS, the software that Apple uses in the iPhone, iPad, and iPod. If you wear iPhone-connected hearing aids, here is everything you need to know to hit the ground running with Apple’s newest release: iOS 11.0. First, check to make sure that you have downloaded the update.
Warning: when you download the new software, your iPhone’s organization will change. Make sure you update at a time when you have a few free hours to learn where everything has been moved to. Click on “Settlings,” “General,” “Software Update.” If the screen says up to date, you are ready to go. If not, download the update. You may want to connect to WiFi first to save on your data usage. After updating, we will need to re-connect your hearing aids to the phone.
Click on “Settings,” “General,” “Accessibility.” You will then need to click on “MFi Hearing Aids.” This is new. Previously, this screen said “Hearing Devices.”
After clicking on “MFi Hearing Aids,” you will see your own name pop up. For example, I would see “Emily’s Hearing Aids”. Click on your name, then scroll to the bottom of the page and click on “Forget This Device.” The screen will ask you to confirm that you want to forget the device, and click on “Forget” to verify this.
After completing these steps, go back into the “MFi Hearing Aids” section and open and close the battery door on both of your hearing aids (or one hearing aid, if you only use one device). Wait until you see your name, with R+L in the far right of the page indicating that both the right and left device are available. Remember, if you only wear one hearing aid either R or L will appear.
Click on your name, and then click “Pair” twice, once for the right ear and once for the left ear. After completing these steps, your hearing aids will be re-connected to your iPhone, iPad, or iPod. To verify that you have re-connected successfully, you can test your streaming by listening to sound from your cell phone such as music, a Podcast, or even a phone call. If you can hear the sound through your hearing aids, you are in!
If you cannot hear streaming after completing these steps, make sure to check in with your audiologist or hearing care provider for help with re-connecting.